Better Business Services – Privacy Policy
Effective Date: May 6, 2025
Website: https://www.betterbusinessservices.com/privacy
1. Introduction
Better Business Services (“BBS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, with whom it is shared, and the choices you have. It applies to information collected through our website, mobile applications, SMS text-messaging programs, and any related services (collectively, the “Services”).
2. Personal Information We Collect
|
Category |
Examples |
Source(s) |
|---|---|---|
|
Identifiers |
Name, postal address, email address, phone number, account username, IP address, device ID |
Provided by you; collected automatically through cookies and similar technologies |
|
Commercial & Transaction Data |
Records of products or services purchased, order history, payment status (we do not store full payment-card numbers) |
From you during transactions |
|
Professional Information |
Job title, company, industry, business contact details |
From you via forms or account setup |
|
Usage & Device Data |
Browsing actions, referring pages, time stamps, log files |
Automatically from your browser or device |
|
Geolocation Data |
Approximate location derived from IP or device settings |
Automatically, if you enable location services |
|
SMS Interaction Data |
Time/date of messages, message content, delivery status |
Generated by your interactions with our SMS programs |
3. How We Use Personal Information
|
Purpose |
Legal/Business Basis |
|---|---|
|
Provide, maintain, and improve the Services |
Contract performance; legitimate interests |
|
Process and fulfill orders |
Contract performance |
|
Send transactional communications (e.g., order confirmations, shift updates) via email or SMS |
Contract performance; legitimate interests |
|
Respond to inquiries or support requests |
Contract performance; legitimate interests |
|
Detect, prevent, and investigate fraud or security incidents |
Legal obligations; legitimate interests |
|
Maintain internal records, analytics, and reporting |
Legitimate interests |
|
Comply with applicable laws, regulations, and contractual obligations |
Legal obligations |
4. How We Share Personal Information
|
Recipient Type |
Reason for Sharing |
|---|---|
|
Service Providers & Vendors (e.g., secure hosting, payment processors, SMS routing platforms) |
Perform services on our behalf under strict confidentiality and data-security terms |
|
Business Transfers |
If we engage in a merger, acquisition, or sale of all or a portion of assets, information may transfer as part of that transaction |
|
Legal & Compliance |
To comply with subpoenas, court orders, or other lawful requests, or to protect rights, property, or safety |
|
With Your Direction or Consent |
When you explicitly ask us to share information |
SMS consent is not shared with third parties or affiliates for marketing purposes. Any third-party service provider involved in SMS delivery is contractually limited to supporting the requested text-messaging program only (e.g., routing and delivery) and may not use your number for their own marketing.
5. SMS Communications & Consent
-
Program Description: BBS uses SMS strictly for person-to-person, real-time operational and customer-care communications (e.g., appointment reminders, order-ready alerts, internal employee coordination).
-
Opt-In: You will receive SMS only after you provide explicit, verifiable consent (e.g., entering your mobile number and checking an “I agree” box or texting a keyword such as “START”).
-
Opt-Out: You may opt out at any time by replying STOP to any message or contacting us via the methods below. After you opt out, we will send one final confirmation text and then cease all SMS to that number, except where legally required (e.g., fraud alerts).
-
Message Frequency & Rates: Message frequency varies by interaction. Message and data rates may apply.
-
No Marketing Sharing: As noted above, your SMS consent and phone number are never shared with third parties or affiliates for their marketing.
6. Data Security
We employ administrative, technical, and physical safeguards—including encryption in transit and at rest, role-based access controls, and routine penetration testing—to protect personal information. No security measure is perfect, but we continuously improve our controls to mitigate emerging threats.
7. Your Choices & Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict certain personal information, and to object to particular uses. Submit requests via privacy@betterbusinessservices.com or +1 800-555-0199. We will verify your identity before processing a request.
8. Retention
We retain personal information only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements.
9. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover such collection, we will delete the data promptly.
10. Changes to This Policy
We may revise this Privacy Policy periodically. The “Effective Date” above will be updated accordingly. Material changes will be communicated through prominent notice on the website or direct communication where appropriate.
11. Contact Us
Questions or concerns?
Email: privacy@betterbusinessservices.com
Mail: Privacy Team, Better Business Services, 123 Business Way, Suite 400, Lake Elmo, MN 55042, USA
Phone: +1 800-555-0199
Placement Guidance for Compliance
-
Web Forms: Include the privacy-policy link immediately adjacent to any consent language, for example:
“By checking this box, you agree to receive text messages from Better Business Services regarding your order or service. Message & data rates may apply. Privacy Policy.”
-
Site Footer: Add “Privacy Policy” in the footer of every page, linking to https://www.betterbusinessservices.com/privacy.
-
SMS Welcome Message Example:
“Welcome to Better Business Services alerts! Msg & data rates may apply. Reply HELP for help, STOP to opt out. Privacy: betterbusinessservices.com/privacy.”
By following this structure—particularly the explicit statement that “SMS consent is not shared with third parties or affiliates for marketing purposes”—your privacy policy will satisfy current U.S. carrier SMS requirements and general best practices.